Thursday, March 28, 2013

Kyeopta

Cho Kyu... y so kyute :)

beyond a slip

i really really wanted to write again... but seriously ada je benda menghalang... urusan yang nak kena dibuat, pegi bercuti, internet lembap or simply idea kering... last2 sebulan jugak x menjengah... hishhh.. ni yg aku susah ni... susah btol nak stay committed dgn something... ada je alasan aku... tapi xpelah, yang penting aku kembali menulis...

anyway, last week hari khamis, aku pegi teman kak chik amik keputusan dia kat sekolah... duduk dkt dalam dewan tu macam menggamit macam2 memori... tapi yg peliknye bile aku cuba nak capture balik macam mana suasana and perasaan aku masa amik result 6-7 yang lepas, x boleh... seriously that day that's suppose to be one of the important day in my life macam blur je... i can't even recall what happened that day at all...pelik

well back to kak chik, she was fidgeting the whole day... tahu perasaanye macam ada taman rama-rama dalam perut... aku ngn abah asek usik dia je, nape achik diam je ni... hehe... anyway, masa kitorg tgh duduk tunggu majlis start, nampaklaa ustaz klas dia start panggil beberapa budak lelaki pegi belakang... kita nampak je macam tu dah agak dah... budak cemerlang laa tu.. tapi ustaz x panggil kak chik pun, abah dah bisik kat aku... xpelaa ngah, xde kot kak chik... then tetiba, ustaz dtg kat tmpt bdk pompuan, ustaz panggil pelan je, adila adila... abah ngn aku yg tgk ni dh tersenyum simpul... alhamdulillah... abah macam dh cover2 lap air mata.. ak dekat tekak macam rasa ada benda tersangkut je...


lepas tu macam biasalaa.... event pun start, bdk2 cemerlang straight A ni naik pentas dapat hadiah lalala... tp sbnrnye yg ak kesiankan, bdk2 yg x naik pentas, duduk sume macam x kena.. yelaa org yg kat atas pentas tu dah taulaa keputusannye, yg dok bawah ni still blom dapat slip lagi... lepas all the fuss nak amik gambar kejap ngn pengetua kejap ngn cikgu kejap ngn parents, barulaa budak2 lain dapat amik slip diorg.. then suddenly utk aku yg memerhati je ni all the memories hit again... seeing the girls hug each other, parents tears in their eyes, cikgu2 consoling their students.. sebijik sama macam dalam dewan besar kisas dulu... and today to all these students the start of a new life begins...

in the few days after amik result spm, aku mama sume sibuk tolong kak chik apply scholar sana sini... sekali lagi aku teringat masa sekolah dulu.. as budak 501 memang x dapat dinafikanlaa yang paling rakus mohon scholar mestilaa kitorg walaupun x nak ngaku letewww... haaa, jgn dah lupa kita ramai2 pegi bilik peperiksaan merayu cikgu saadiah (hopefully x silap nama)  mintak tweak sket result trial kita so kita boleh apply scholar sime darby x silap masa tu... but i think rasanye x sorg pun dari kita yg dapat kan...hehe


one of the most toughest things about all this spm buzz to me is, berhadapan dgn kawan2 becoz really its all an uncertainty...walaupun dalam hati membara nak tahu result org lain tp x sampai hati nak tanya becoz manalaa kita tahu kan... kita tgh happy2 amik result basking in the glory laa katakan, ada je kawan kita yg diam2 x cukup satu A ke, xde A langsung ke... awkward sgt kan, sbb kita mmg tgh happy tapi kawan kita tgh sedih... catch 22 sungguh... tapikan the beauty of it all bile dah besar ni reflect balik is that, apa2pun result yang dapat it never meant anything to the friendship...i still miss them every moment...

tgk budak2 sekolah kak chik, aku bisik kat abah, at this moment diorg ni mesti ingat spm ni mesti everything, tapi diorg x tahulaa apa bakal mendatang... 7 tahun lepas amik result, i'm still trying to figure out how much that piece of paper has changed my life...banyak yang berubah banyak juga yang tidak... apa yang budak2 ni mungkin x tahu is how much possibilities and disasters can happen... mereka yang gembira hari tu mungkin tidak gembira lagi hari ni n yang sebaliknye mungkin berlaku... atau maybe kegembiraan hari tu hanyalah permulaan utk kegembiraan yang akan datang... no one knows...



sambil tolong2 kak chik tgk2 apa yang dia nak blaja lepas ni,  i think about the time i made my decision nak amik pharmacy... tbh, mmg langsung bukan sbb minat, tapi bukan jugak sbb paksaan mak bapak ke or anything dramatik like dat... pilihannye senang je, sbb fizik aku dapat A2 so xyahlaa amik engineering.. nak amik medic i can't see myself having nyawa org di tangan, so amiklaa farmasi sbb tu yg membolehkan ak g oversea.. mmg niat x murni langsung... spnjg sekolah what's shoved down our necks is jadi engineer atau doctor or at least something equivalent... tapi yang penting pegi oversea....buktinya, i think more than half of my classmates took up medicine, yang lebih tu amik engineering, pharmacy and maybe sorg dua amik acturial kott...and more than 2/3 drpd kitorg blaja oversea.... now aku dah besar i really2 wished yang masa sekolah dulu kitorg diexposed utk jadi polis ke chef ke menteri ke pakar literature ke... you know something else laaa.. tapi itulaa hakikat masyarakat.... i'm not even going to try and argue about it here.. next time laa

kak chik banyak apply scholar pegi oversea... but frankly speaking dengan more than 15K student dapat straight A n penaja sume tightening their purse strings, abah nasihatkan kak chik, apply memang apply tapi kita kena be realistic and accomodating.... apa yang kita minat mungkin x de org yg nak menaja, so fikirkan, sanggup ke study something yang kita x minat? kalau sanggup n bersungguh xpe, applylaa... kalau dah apply x dapat jugak, fikirkan option apa nak buat dalam negara.. ada peluang x along the line nak pegi oversea jugak? dan kalau mmg x dapat pegi jugak, kenalaa redhakan hati....

aku ingat lagi the whole drama... masa tu budak2 jordan/mesir dah nak berlepas on chartered flight pegi n memandangkan ramai budak2 kitorg yg pegi, diorg pun invitelaa hantar ramai2 kat airport... yang x sedap adalaa suara sumbang seseorg yg dgn lantangnye marah2 buat apa nak invite as if macam nak tayang kat bawah lubang hidung kitorg yg korg ni nak pegi sangat... x fikir ke perasaan org2 yang x dapat pegi... a very low blow if u ask me...and the whole thing escalated into a major frenzy of throwing words back n fourth....drama! although sume to history, ak masih ingat lagi sorg budak ni trying to diffuse keadaan cakap... apasal nak gaduh2, airasia kan ada everyone can fly!



meant as a joke but not really. btol cakap dia, amik first degree oversea bukan segala2nya... bukan aku x faham perasaan org2 yg x pegi tu, tapi honestly life ni macam2 possibility boleh jadi.. kalau takat cakap pasal pegi oversea, macam2 sbb boleh pegi...buat exchange program, sambung blaja, pegi bercuti, pegi kerja,ikut laki bini... silap2 sebab dh jadik org kaya pegi oversea tu naik airasia pun x pandang, naik emirates first class lagi.... amik ko....see, as long as we look out for the opportunity, insyaAllah it will come... and even org2 yang pegi blom tentu lagi nasib macam mana... yang dh masuk persediaan tapi x lepas, yang dah lepas x leh fly sbb kesihatan, yang dekat sana kena balik sebab kesihatan, yang quit tgh2 study, yang blaja x lepas2 lagi, yang dah xnk balik sbb dh jumpa pakwe org sana... i've seen it all.... pegi oversea may mean a lot but trust me it doesn't have to mean everything...

people may say that bolehlaa aku cakap sbb aku dapat pleuang blaja kat sana, tapi it wasn't always happy days....kadang2 aku pun teringin nak blaja kat mesia...kalau jalan UTM tgk student2 sini, aku selalu terfikir mesti best kan blaja kat sini, senang nak cari kawan, silap2 dah pasang boipren sorg dua... ni x, loner je aku kat sana..gatal! hihi.... mesti best sbb boleh baik2 ngn lecturer macam masa sekolah or intec dulu... tapi tulaa, kita selalu x syukuri apa yang kita ada... Allah campakkan kita kat manapun, ada sebab dan hikmahnye...

lagipun, proses nak jadi manusia ni, bukan letaknye pada apa yang kita belajar dan dari mana kita graduate.. its more complicated than that... siapa kita x ditentukan dgn sekeping slip spm or segulung ijazah first class... rather than that, siapa kita di determine dgn jati dan nilai yang ada dalam diri kita... nilai yang kat manapun kita selagi kita pegang pada prinsip dan hukum Tuhan, insyaAllah, campaklah kemana pun, kita akan menjadi...nilai tu jugak ditentukan pada orang2 dan keadaan2 yang kita temui dalam perjalanan kehidupan kita... every someone and something changes our life in one way or another big or small....change is inevitable so embrace that change for it will make us a better person.


scholarship ke pinjaman ke ptptn ke duit mak bapak ke, yang penting kita kena ingat, sume tu amanah... amanah tu dictate kita untuk blajar bersungguh2 for your degree and for your life...amanah itu juga rezeki dan ujian... whichever way we choose to view it... pada amanah tu mungkin letaknye harapan bangsa, keluarga dan diri sendiri.. tanggungjawab kita untuk jaga dan pelihara amanah tu...

see, i'm being philosophical and serious again... ni laaa akibatnye bile banyak sangat masa nak berfikir... hehe..  i should try writing something light one of these days... hehe... anyway, to kak chik n sume lepasan spm, jangan lepaskan apa2 peluang yang ada, your whole life is in front of you waiting for you to make it happen :)

Wednesday, February 27, 2013

bukan senang nak jadi baik

semalam aku tgk channel 5 singapore. org duduk johor ni untung sikit sbb dapat channel lebih, so sbb tu xyah pasang astro kat rumah.. so, aku tgklaa satu cite documentary (or infotary? x tahulaaa) the reddot. b4 ni aku x pernah pun tgk cite ni, but topic yg dia bincangkan semalam was actually really interesting. they were talking about graciousness. A simple act of kindness. What caused the debate? well actually a single viral photo.


gambar kat atas ni adalah gambar Choi Dae Ho. a south korean guy that did one single act of kindness yg aku rasa orang lain xkan terfikir pun nak buat. dalam bas, dia nampak seorg nenek berkaki ayam, and he did the one thing yang dia terfikir nak buat, which is to give his pair of slippers to the grandmother. when asked why, his simple answer was i remembered my own grandmother... I try putting myself in his shoes, kalau akulaa yang nampak apa aku akan buat.. honestly, i think the most that i would have done was cakap dalam hati, kesiannye nenek ni....

aku xpernah rasa yang aku ni baik, but i also have never felt that i'm a bad person in general. i may not do acts of kindness macam mamat kat atas tu, but i also don't think aku seorang yg suka dengki org macam drama2 melayu yg mesti ada scene tipikal bagi org makan pil kahayal pastu buat2 macam diorg tido sama.. (okayyy, off topic). tapi kenapa ye, kena muhasabah diri ni... sampai bile nak terus hidup dalam oblivious, fikirkan pasal diri sendiri je... one thing yang aku ingat prof semalam tu cakap is we are too absorbed in our own world and we don't take self ownership of being kind... analyze myself, yup, tepat kena batang hidung sendiri.... apa tu jadi baik? inche google kata the definition of kindness is:
  1. The quality of being friendly, generous, and considerate.
  2. A kind act.
senang ke sebenarnya nak jadi baik ni. A simple act of kindness. is it really that simple. to be friendly, bukan selalu mood kita baik friendly2 ni.... to be generous, ketaikmasinan kidung aku ni selalu jadi penghalang nak jadi generous.. and considerate, adakalanya (or maybe selalunye) aku x fikir pun pasal orang lain, fikir pasal diri sendiri je... dan nak buat that kind act, hmmm... entahlaa ek...xde peluang nak buat. tapi bukanke peluang nak buat baik tu kita yg kena cari sendiri? so kesimpulannya, a simple act of kindness is not really that simple. 


something interesting yang diorg mention semalam is the world giving index.  The background of the paper explains that it is "designed to provide evidence-based insight into the scope and nature of giving around the world" The questions asked were:
 

Have you done any of the following in the past month: 
  • Donated money to a charity? 
  • Volunteered your time to an organisation 
  • Helped a stranger, or someone you didn’t know who needed help?

senang kata ini adalah index kebaikan hati seluruh dunia. i know i know, kebaikan hati to put it delicately is something yg susah kita nak quantify or qualify... i mean kalau buat open heart surgery pun bukan boleh nampak hati org tu hitam ke putih kan. but at least it gives a bit of insight  about all this kindness business.

x terkejut pun bile tgk, at no 1, the kindest nation is Australia. i can't speak for other countries, but my 4 years there has certainly shown me the beauty of their kindness. except for one two odd ones, aku boleh dengan confident kata, yes, org aussie mmg baik. ingat lagi, masa aku baru 2-3 bulan sampai, masa tu nak naik tram belum confident sangat, masih takut2 kalau sesat. this one time aku sibuk tgk map dekat tiang tram stop tu takut tersalah naik, then a stranger tetiba datang n tanya, excuse me darling, are you having any trouble, need any help? dengan tersenyum sumbing aku pun buat2 tanya padahal sbnrnye tahu je nak pegi mana...

and don't even start on giving up seats. selama aku naik tram ke train ke bus ke kat sana, jarang sangat aku nampak org tua ke, ibu mengandung ke yg berdiri. naik je tram automatic mesti ada org bangun. bukanlaa nak mengumpat negara sendiri, tapi this one time aku naik ktm ngn kawan2... kitorg xdapat duduk tp x kisah laa pun, then smpi satu stesyen ni sorg nenek tua ngn tongkat naik... seriously, x sorg pun bangun eventhough yg duduk tu semua muda belia, mostly lelaki pulak tu so takkanlaa mengandung pulakkan... so kawan aku ni yg kurang insuran sikit mulut dia, selamba je perli, aku x ingat sangat laa skripnye tapi along the lines of amboi, beratnye laahai bontot lelaki zaman sekarang ni... hehe.. pastu barulaa sorg yg terus bangun..patutlaa ada iklan kat sinar tu yg SY jadi nenek tu, dia cakap, bukan aku xnak naik pengangkutan awam nak kerilll, tapi bukan ada yg nak bangun pun bagi tmpt duduk pun (something macam tulaa, xingat sangat)



tapi according to this index, Malaysia xdelaa teruk sangat, out of 146 countries, kita no 76. halfway laa tuuu.... but remember, there is still another halfway to go.... pelik kan kenapa  negara Islam xde pun dalam top 3 tuuu... sedangkan jelas Islam menganjurkan kebaikan.


"Those who are kind and considerate to Allah's creatures, Allah bestows His kindness and affection on them. Show kindness to the creatures on the earth so that Allah may be kind to you."
 Hadith - Abu Dawud and Tirmidhi
  
salah satu reasons that i think kenapa kita lack kindness is that its really hard to give without expecting reward. dululaa, tapi ni cite kecik2 laa eh, kalau kitorg menderma kat sekolah guna duit belanja yg mama abah kasik, boleh x kitorg balik rumah mintak mama abah ganti balik sebab kitorg dah buat baik... seriously, dah besar ni rasa nak ketuk kepala sendiri je. i mean, of course its hard, kita always want something in return and honestly, we never know when we help someone apa balasannye, mungkin xde pun balasan dunia, tapi kita sebagai orang Islam at least kena ingat, kalau Allah xbayar cash kat dunia, boleh credit kat akhirat what... so let's stop expecting and continue giving. 

it's funny, i tried googling, how to be kind, and there's even a wikihow on how to be kind. kelakar kan, padahal bukankah menjadi baik itu satu fitrah, tapi kita still perlu diajar bagaimana menjadi baik. well i guess its fair, semua orang memang baik, xde orang pun dilahirkan jahat, cumanye mungkin kita xtahu macam mana nak jadi baik. Prof semalam tu cakap, to foster kindness, the journey starts with everyday life. so i guess setiap langkah kita, everything yg kita buat kecil ke besar ke...kita fikir dulu, how do I be kind today, what can I do to make someone else feel better.... kita niatkan nak jadi baik insyaAllah, Allah izinkan.  


being nice makes you feel nice. bila aku dah nak dekat hujung2 stay aku kat melben, i realized, aku pun somehow unknowingly jadi macam stranger yang aku jumpa masa 1st year dulu tu...bila nampak ada tourist yang terkial ke or sometimes bila dia tanya something pastu orang yang dia tanya tu xtahu, x segan pun rasa nak mencelah or nak menegur. because it feels nice when you've helped someone. it feels nice to give up your seat for someone more deserving. if not for any other reason, that nice fuzzy feeling is enough to help me by. so, let's be nice pepel.




 

Sunday, February 24, 2013

senyumlaa sikit dik....

tadi baru balik dari jb.. abah kejut pagi2 tanya nak ikut abah pegi hospital x amik ubat.. mmg setiap bulan abah mesti pegi HSA amik statin ngn ubat bp dia... aku memang suka ikut sebab kalau ikut dapat makan brunch ngn mama sekali (my mum keje kat jb) n x yah nak masak tgh hari... alang2 dah pegi jb tu pegi jugaklaaa buat urusan yg pelbagai macam pegi bank, asb ngn tabung haji... pastu b4 pegi asb tu aku pun pegilaa money changer nak tukar duit aussie.. aku mmg tukar duit aussie sikit2 sbb konon nak tunggu exchange rate dia naik sikit tp x naik2 ponggg... tapi sbb aku pun makin kering so tukar jelaaa... rendah pun rendahlaaa... (xdelaaa rendah sgt sbnrnye tp sbb last year aku dapat 3.4, sayang rasa nak tukar kalau takat 3.1).. pastu kat cermin tingkap uncle tu (btw kenapa money exchanger selalu mamak/org india ek) dia tampal ni:







aku rasa kata2 ni sgt best sbb baru2 ni aku selalu gak pikir pasal ni... yelaaa, aku pun bakal jadi customer provider x lama lagi kannn... yang kelakarnye, baru je semalam aku pegi tesco yg x boleh dinamakan lokasinye beli barang rumah, adik cashier tu seriously, sepanjang dia tet tet barang kitorg tu, sekali pun dia x senyum tau.. langsung x cakap apa2 smpi time bayar je baru ckp semuanye XX ringgit. pastu aku terus cakap ngn mama abah, pelik org sini, kalau agh kat coles ke kat mana2 laa kat melben, smpi2 je cashier tu org tu kalau x tanya banyak pun mesti tanya customary 'how are u today?'... i mean kita tahu laaa xdelaa dia nak dgr kisah hidup kita but at least bertanya khabar laaa... dan senyum!

baru balik dari melben ni one of the things that i really miss is good customer service.i still remember, the first thing yg aku buat masa smpi melben is bukak account bank dkt comm bank. masa tu dahlaa baru sampai, nk ckp apa pun xtahu, system dia pun x paham, pastu xde plak amik2 nombor macam kat mesia... dengan muka macam arnab ketakutan, org commbank tu dtg kat kitorg, offering help, dia guide satu persatu apa nak buat dgn travel check yg jpa kasi, bukak account etc.. pastu paling aku kagum, lepas dah setel semua urusan dia tanya pulak, so how do you think of my service today, are you happy? of course laa i happy cik abang, selalu pegi bank kat mesia, dahlaa tunggu lama, dapat pulak akak kaunter yg garang... so bile tetiba dapat layanan baik of kos laaa i kasik you 10/10...


honestly sebenarnye aku xde laa nak amik hati sangat ke apa, sebab aku pun paham yg its not easy being in customer service, nak layan org2 yg dtg esp customer yg banyak songehnye, but still ada jugak benda yg sgt annoy me when ppl in customer service esp from own experience or cerita org:

  •  macam kat atas, layan macam x mesra alam langsung. i know i should bersangka baik dgn diorg, i mean, mungkin anak dia merengek malam tadi ke, baru kena marah ngn boss ke, tapi kalau semua macam tu, kita pun terasa gak... but i really really hope diorg boleh improve better and at least make good hellos n thank yous. 
  • being judgmental to their customers. i x tahulaa kenapa ye, kat mesia ni adakah hanya jika kita pakai macam org banyak duit baru org rasa kita ni mampu ke? ada one time ni my parents nak pegi tgk mpv baru kat satu pusat kereta yg feymes kat jb ni (xyahlaa bitau mana tp isteri dia retis).. tapi abah pakai baju x tuck in, mama plak pakai selipar je sbb kluar lunch je masa tu... bawak plak kerete myvi along... blom tgk lagi keretanye, soklan pertama salesman tu tanya, 'abang kena dapat pinjaman dulu. dah apply ke?' in my mom's own words, rasa macam nak tayang je slip gaji kat muka dia... 
  • salesperson yg suka ngikut je kita kat dalam kedai... dia buat2 macam kita x nampak tapi kat belakang kita dia ikut je macam laa kita nak curi.. masa sekolah kat STARP dulu, ada satu kedai kat kulai ni yg jual brg2 hadiah macam tu.. xdelaaa mahal mana pun barang dia, tapi org kedai tu mesti ikut je kita... seriously, cukuplaaa dah ada cctv, xyahlaa nak jadi spy M pulokk
  • the customer is NOT always right. dahlaa kadang2 dia yg salah dia pulak nak argue dgn kita. few last weeks yg lepas kitorg pegi tesco jugak (yg lain).. terang2 kat pamphlet dia kata ada promo sekotak air mineral Rm7.49 kott lbh kurang... tapi tiba2 bile nak scan dia scan jadi 20 lebih... terkejutlaa kitorg, kalau naik sikit xpe.. bile kitorg complain, cashier tu cakap, saya xleh buat apa sbb system dia macam tu.. manager dia pun dtg, nak x nak layan.. dia ckp kitorg yg silap amik brg sedangkan mmg btol pun.. dia siap suh pekerja dia amik kotak lain, letak kotak tu macam marah2.. amboi bile dia nak marah, my parents lagi naik bengang.. masa tu boleh je let go n x yah beli, tp sbb dia macam tu, my dad nak fight jugaklaa, last2 bertekak, dia bagi je ngn hrg 7hinggit tuu... drama!
  • serviceperson yg kurang beradab. layan acuh x acuh tu satu hal, but ada some tu yg mmg x jaga langsung kata2 membuatkan kita yg dgr ni naik kepala je. one of my mom's friend ni x boleh baca tau (don't judge) masa tu bank tu rehat tgh hari, sbb acik ni xleh baca sign kat depan tu dia pun masuk jelaa, boleh x org yg jaga tu marah dia, bile dia mintak maaf dia xleh baca, org tu kata pulak, lain kali kalau tahu xleh baca bawaklaa anak ke sesapa yg tahu baca. perlu ke?
nak tulis pasal ni i did a bit of research (translate that to google) and i found an interesting read on the state of customer service in malaysia. half of those surveyed felt that the service level is below expectation or awful. i think more or less i selalu baca my friends whining and complaining about this on twitter and facebook. so hampir sume org rasa that this is a big problem.

one of the things that we as consumers can do is actually to complain. its not really a budaya yg selalu diamalkan di Malaysia. people tend to vent more to friends or online (macam aku tgh buat skrg ni) kira ngumpat belakanglaaa but i think, if we want something, in this time and age, we kinda have to demand for it. i saw once, my facebook friend posted a feedback email she got after she sent a complaint pasal satu kedai makan ni.. the good thing was that the higher ups acknowledge their mistake and will put in steps like better training to service fronts man to ensure such incident won't happen again. kalau xnak komplen direct pun, kan selalu nampak kan kotak cadangan kan, just fill in the forms. once (tapi aku pun rasa macam jahat je ni) kat satu hotel ni, aku tulis kat suggestion paper dia, 'hotel ini buruk' (aku buat tulisan macam budak darjah satu). ok jahat.

another thing is to berbudi bahasa. people selalu take for granted benda2 n nilai2 murni ni. padahal ni kan sivik tingkatan satu je pun. respect others if you demand respect. kita pun sebagai pelanggan, nak org tu senyum kat kita, kita pun kena senyum kat dia. one of the things that amazes me about my mom is how nice she is to org2 kaunter ke makcik kedai makan ke.. macam tadi kejap je pun kat asb tu tapi org asb tu dah tahu yg anak akak ada 5, tapi yg dua ni je ada kat umah skrg... hehe.. its sounds so kampungy ke apa x tahu laa.. but it really amuses us everytime, n then x pasal2 jadi kawan baik... org kat pasar jual ikan siap hulur kad jemputan anak kawen kat my parents sbb dh baik sgt.. so , be nice pepel!


sebagai bakal service provider (tadi dh intai2 akak kat pharmacy HSA tu, x lama lagi aku pun macam dia kott), here are a few good tips yg aku jumpa kat website ni (aku copy paste je sbb malas):

  1. Be prepared. There’s nothing more frustrating than connecting with a customer service representative that has to “grab a pen”, or pull up the system, or sign-in before they help you. Weren’t you expecting to “work” when you came into work?
  2. Value people’s time. If you’re going to keep someone on hold for more than a few minutes, let them know about how long and why. Give them the option of whether or not they want to be detained or called back. Put yourself in other people’s shoes and think of how you’d like to be treated.
  3. Don’t take it out on customers if you don’t like your job. Hello…we’re the reason you have a job! Not to mention, your personality, preparedness and poise is a reflection on your company.
  4. Never promise more than you can deliver. When I first signed up for computer virus protection, I wasn’t informed that it was a “gamble”. I’ve now been told that no virus protection software is 100% and even if you buy the best, you can still be vulnerable to attacks. Don’t make promises if you don’t intend to deliver on the.
  5. Be pleasant. Being pleasant, friendly, and courteous always makes a bad situation better. And it increases the likelihood of customer satisfaction and repeat business. Which makes for a win-win situation for all!

so azam aku nanti, bile aku pun dah jadi pharmacist x kiralaa yg jaga kaunter ke, jumpa patient ke, soklan pertama yg aku nak tanya, 'apa khabar?' some days it maybe hard and stressful, even to put a smile on our faces pun nak kena guna muscle banyak sangat, but let's try people. i have faith in malaysians. walaupun aku komplen2 ni, aku x nafikan ramai je sebenarnye yg baik.. ramai yg prihatin, suka berborak n overall baik laa...n sebenarnye yg buat2 hal ni kadang2 just situational or individual, but i think we need to take a step towards a good change.  i know that we are getting there. sure, it's not fare to compare malaysia ngn aussie yg dah jauh lagi advanced, but if we start with ourselves, i'm sure lambat laun, things will get better.

p/s dh ada chat box kat tepi, kalau singgah tu, jeritlaa sikit eh :)

Friday, February 22, 2013

kerana itu abah waliku

sebenarnya xde pun nak tulis post ni, tapi lepas makan lunch, tetibe tertengok pulak WHI... selama ni mmg jarang sgt aku tgk WHI sbb xdelaa minat sgt.. tapi bile abah mama tgk tadi aku jadi tertarik... kenapa? sebab nampak ada ND Lala dia punye guest... skrg ni mesti sume org tahu kan apa yg jadi, hot topic laaa katakan... rasanya x perlulaa aku ulang cite kisah Shila, Sharnaz dan ombak rindu diorg tuu... bukan itu yg penting skrg, yg lebih penting is the topic which is Asam garam: Restu Ibu bapa.

as a daughter myself, kadang2 aku lupa nak letakkan diri aku kat tempat mama abah... risau anak pompuan dgn anak lelaki mesti lain kan... kalau korg xtahu lagi, including me, i actually have 4 more sisters. all girls. no boys. sbb tu aku tahu, risau parents mesti lebih sikit... at times when aku rasa rimas, mama mesti ingatkan, anak mama pompuan je sumenye, kalau bukan mama abah yg nak tgkkan sape lagi yg nak protect korg... terharu n insaf pulak bile dgr (tapi lepas tu ngada2 buat hal lagi...hehe)


unfortunately, aku x dapat tgk WHI tu dr awal sbb tgh kemas meje, tapi what little yg aku tgk tu, i did take a few notes:

  • parents x pernah selfish dgn kasih sayang diorg. prinsip jadi parents ni senang je , I want you to be happy and then will I be happy. Xde parents yg nak tgk anak dia menderita. 
  • integriti ibu bapa itu mencerminkan diri mereka. sebab kita tahu ibu bapa kita tu berintegriti, meaning apa yg dilakukan tu semuanya untuk anak, maka anak patut letak kepercayaan pada integriti ibu bapa 
  • Anak ni selalu convinced and confused esp dalam bab cinta ni. we are so convinced yg this is what we want, inilah cinta hidup matiku, tapi sebenarnye kita masih confuse dgn apa yg kita nak cari dalam hidup. kat situlah peranan ibu bapa utk bimbing anak to get over their confusion. 
  • kalau tgk dr sudut law, yes, anak lepas umur 21 mmg bebas buat apa sahaja. tapi kita org Islam, dan org Islam berpegang pada syariah. Dalam syariah, selagi anak perempuan belum bernikah, dia tanggungjawab penuh ibu bapa. lepas dah nikah barulaa jadi t/jwb suami. 
  • Allah hanya uji manusia dalam kesanggupan. jadi kita mesti redha tempuh cabaran demi agama dan adat. 
lembut dan penuh hikmah cara ND Lala bercakap membuatkan aku kagum. x kira laa media nak kata apa, sebelah sana nak kata apa, kat mata aku, dia seorg bapa, dan demi amanah sebagai seorg bapa itu tanggungjawab dia. Dalam 'controversy' ni aku bukanlaa nak berpihak pada sesiapa, tapi kebetulan aku tgk interview Sharnaz tu kat tv, bukan aku nak kata apalaa, tapi kalau dengan your 'supposedly' bakal pak mentua boleh ber'gua lu', excuse me, just no, mintak maaf of my list of potential husband terus. i'm not saying ini melambangkan siapa dia or whatever, but u see what u see laaa... 

lepas tgk WHI tu hati aku tergerak nak sambung baca 'Aku Terima Nikahnya' (ustaz hasrizal) yg dah berhabuk sikit atas meja. ak mmg liat sikit baca buku2 ilmiah ni, tapi maybe sbb umur pun dah meningkat n masanye pun makin hampir, aku cuba jinak2an baca jugaklaa. mungkin Allah pun nak tunjuk bab2 yg aku sambung bacaan tu mostly berkaitan dgn ibu bapa n peranan mereka dalam rumah tangga. 




 anak hanya belajar hargai kasih ibu bapa apabila akal sudah hidup di kepala namun ibu bapa sudah menyayangi anak sebelum lahir di dunia
terkesan aku bila baca ni. even bile dah ada akal pun belum tentu lagi kita hargai ibu bapa kita, malah even rasa akal kita lagi besar dari diorg. x yah contoh jauh2, contoh diri aku sendiri. beberapa hari lepas aku pegi luar nak amik daun pandan sbb nak buat kuih sri muka tu, sebelum kluar abah cakap, guna gunting amik pandan tu tapi sbb aku malas plus aku rasa aku pandai, aku ckp alaaaa xyahlaa, hari tu angah amik pakai tangan je... haaa... amik ko, ak tarik je daun pandan tu terus tercabut satu pokok dia terus (xtahu pun aku sekuat tu). kan dah malu sendiri plus kena marah sbb ingat diri pandai sgt.

sebagai anak perempuan, kita jangan lupa yang Allah letak bapa kita untuk menjadi wali pernikahan kita. kita kena ingat hadis Rasullullah: 


Tidak ada nikah kecuali dengan wali

bile dah diblind sided by love, kita mungkin persoalkan, yang nak kawen kan aku, bukan mak bapak aku. excuse me, hello adik manis, brake sikit. yes maybe cinta, tapi sebelum cinta lelaki tu datang bukanke yg selama ini mencintai kita tu mak ayah kita. dr dalam perut sampai dah besar panjang anak dara, x tercompare ngn mamat yg baru jumpa setahun dua. Alright, maybe i'm not the best judge sbb aku x pernah lagi merasai apa yg dikatakan kehebatan cinta tu, tapi i just can't comprehend loving someone without loving them as a whole and our parents and our family laaa yg menjadikan kita wholesome. isu macam ni mungkin timbul sbb kita x nampak hikmah kenapa Allah kata  restu ibu bapa tu penting sangat. Menurut website yg aku baca ni, aku pinjam sikit, tapi bacalaa the rest jugak: 

  1. ibu bapa orang dewasa yg lbh faham asam garam rumah tangga yang lebih banyak pengetahuannya berbanding anak yg cume kenal cinta
  2. perkahwinan bukan hanya melibatkan suami dan isteri tapi kedua keluarga
  3. Keredhaan Allah itu terletak pada keredhaan ibu bapa, manakala kemurkaan Allah terletak pada kemurkaan ibu bapa. 
eventhough aku x pernah kawen or even bercinta sekali pun, the way aku tgk perkahwinan ni adalah sesuatu yg baik, jadi permulaanya harus baik, dilayari bersama dengan baik supaya pengakhirannya nanti pun baik. samalaa macam kita nak pekser ke nak buat something yg important, kita mesti selalu mintak mak ayah restu. pagi tadi pun adik yg kat asrama tu tepon mama mintak doakan dia sebab dia nak masuk olahraga 1500m. kalau benda macam tu pun kita mintak doa, apalagi benda seberat perkahwinan ni kan... 

mama abah xde anak lelaki. itu something yg kami 5 beradik sume paham. once kami bernikah, automatically syurga dan tanggungjawab kitorg pada suami. so bagi aku, aku bukan mencari seorg menantu untuk mama abah, tapi sebenarnye seorg anak lelaki untuk diorg, dan mungkin juga seorg abang pada adik2 aku. seorang lelaki yang boleh faham yang walaupun aku isteri dia, aku tetap anak mama abah. alhamdulillah, abang ipar aku macam tu, hopefully aku pun macam tu. 



pada mama abah, terima kasih kerana melahirkan, membesarkan dan menyayangi angah. ilmu dunia akhirat yang mama abah bekalkan, insyaAllah, angah cuba guna sebaiknye. sekarang ni angah x tahu lagi siapa jodoh angah, tapi mama abah doakanlah supaya siapapun, dia akan jadi suami dan menantu terbaik. Amin. 

p/s okaaaayyyy, skrg rasa malu pulak, pegi sorok cepat2...




 




Thursday, February 21, 2013

drama bercengkerama

Aku memang suka tgk drama, more than suka tgk movie kadang2...tadi tgk cite Rindu bertamu di Abu Dhabi,tapi macam biasa reaction aku adalah hmmm macam dah boleh agak je cite dia... balik2 tgk cite melayu skrip n jalan cerita dia lebih kurang je...paling obvious kalau cite melayu ni mesti ada at least watak2 ni:


  • si jahat syaitan (Faiz) : dr kecik lagilaa dah jahatnye... ke'syaitan'annya obvious gile.. dari cara cakap, gaya jalan,cara pandang, hembus lubang hidung jadi besar, sekali pandang je dah tau, nilaaa org jahatnye.. pastu kalau yg jahat ni awek dia, kawan2 dia sama laa setannye, and oh, dia suke pegi club
  • si baik malaikat (Firdaus): dia ni mmg sume org laaa puja, sanjung dan sayang... cara org pandang dia macam ada cahaya bersinar-sinar kat belakang dia...dialaa jugak selalu jadi mangsa si jahat tapi dia selalu redha dan tabah... kalau dia ade awek, awek dia pun mestilaaa solehah gak...kalau xde awek/bf mesti sume org nk jadi awek/bf dia
  • si batu api: yg ni aku x tahu kenapa, kalau cite melayu kalau xde dia ni mmg x sah... keje dia ni suka sangat mendengki, melaga orang, mengumpat n  menegeji... dia ni boleh jadi sape2 kawan baik si jahat ke, makcik sebelah rumah ke paksu dia ke. tapi mesti ada.  
kalaupun jalan cite lain sket lenggoknye, plotnye lain sikit twistnye, ultimately dia mesti end up si baik bahagia or at least redha dengan apa yg ada, n si jahat mesti dapat balasan... and i get it, sure its lumrah, dan itulah drama, garapan lumrah kehidupan.... tapi sebagai penonton, ak rasa dah bosan dah ngn watak2 dan jalan cite tipikal ni.. before this dalam setia hujung nyawa pun, banyak giler watak yg batu api bipolar ni padahal bile baca novel dia org2 ni sume sbnrnye xdelaa jahat mana si Hadi nak laga2kan kawan baik dia or si Ikram yg gatal nak kat bini orang (dalam novel dia ni cume dimention sekali dua je)..

bile org complain pasal kebosanan dan ketipikalan cite melayu, org selalu cakap, haaa agungkanlaa karya luar tu (ehem2 en zed zaidi) tapi as a watcher, i think, drama melayu perlu evolve and become more matured. contoh yg selalu aku pikir, si watak jahat ni, obvious sangat, dari episode 1 dah tahu oooo nilaa org jahatnye, xde langsung unsur suspense and curiosity nak tahu siapa sbnrnye dalang kedengkian ni sume... kalau dia jahat selalu dari kecik lagi dia ni dah jahat, dah simpan dendam pada abang dia sampai bile besar pun sanggup buat macam2 nak dengki... tapi somehow aku rasa kurang logik, takkanlaaa kanak2 yg kecik tu tahu apa tu dendam kalau watak dia x dievolve utk tunjuk dari macam mana dia boleh sampai tahap setan ni, things that happen along the way yg jadikan who he is today. Sebab tu aku agak suka cerita Hanya pada-Mu yg hari jumaat tu... watak Beto tu start of as manusia humble yg baik, tapi sbb ujian upon ujian menjadikan dia manusia lupa diri dan Tuhan.. ada character evolution kat situ whereby ujian menyebabkan dia hilang yakin dengan Tuhan.

tapi bukanlaaa sume drama tu x best or terlalu tipikal... adam & hawa contohnye, one of the few adaptations yg true to its novel dan was as good as i expected it to be....tu baru drama category ala2 melodrama macam tu... belom lagi drama2 action yg excuse me, ewww... tgk x slot aksi yg hari Isnin kat tv3 tuu... OMG, Mr papaya laaa, spy M laaa... x sanggup aku nak tgk, ni pun tahu sbb tgk iklan... kalau comedy plak, hmmm, ada certain tu ak suka gak, especially skrg ni aku rasa compared ngn pelakon n penyanyi, pelawak is more of on demand... tapi tulaaa kadang2 lawak spastik yg annoying tu banyak jugak..

sooo, org yg kenal aku mesti tahu yg aku suka cite2 Korea.. duuhhh.. i know tipikal kan.. sume org mesti suka tgk drama Korea (ok, tipu x sume tp ramai laa).. it really is a blooming industry. So u gotta ask why, kenapa, cite Korea ni blh kata everyone in the world tgk? sama je macam cite melayu, ada org jahat, org baik, si batu api yg annoying tu pun ada. even more so, kalau bg org2 yg tgk ni, mesti nampak satu pattern yg common sgt dalam drama Korea ni, mesti ada 4 watak main, si hero heroin, n then sepasang lagi lelaki pompuan yg suka kat hero heroin, one of them maybe perndengki maybe not. tapi kan, in my defence, walaupun setting dia common, everytime cite baru mesti plot dia punye twist tu ada lainnye ada excitement baru...

one of the first drama yg aku tgk full is all about eve n winter sonata. masa tu teman mak (nenek sbnrnye tapi panggil mak) tgk... dia suka sangat tgk, ulang2 tgk pun xpe.. then yg aku tgk is My girl. masih ingat lagi stay up berejam ngn Zara tgk... ingat kitorg je yg stay up, rupanya kat luar bilik ija ngn dib lagi teruk, langsung x tido tgk sampai subuh... tulaa penangan cite Korea ni, u always want more and more.. kalau start tgk mesti xleh stop... lepas tu banyak jugak laa yg aku tgk smpi naik bosan gak sbb it kinda got tipikal.. sekali sekala adalaa tgk... then bam! aku tgk Iris which is like the best drama ever made in history. Since tgk Iris banyak gak cite Korea lain yg buat aku amazed.

So here, i want to suggest my top 3 Korean dramas yg aku rasa paling best yg tgk ulang2 pun x penah bosan ... all 3 are from 3 different genres so take u're pick, or pick all 3... sumenye best2 belaka...

Iris (2009)
Genre: Action

this is the most thrilling action packed drama. It has everything a good action drama should have; spies, politics, love, friendship,drama, conspiracy and lots and lots of action. Cerita dia tentang a top government agency NSS  yg menjalankan black ops utk SK esp in terms of nuclear arms. It follows the story of Kim Hyun Joon yg tanpa dia ketahui, his whole life was actually scripted by a powerful underground organization called IRIS. He was asked to carry out a mission which he thought was for the sake of the country, tapi rupanya a bigger secret was about to unveil. dari awal sampai habis it just keeps getting intriguing until kita dah x tahu dah siapa on side mana. A highly recommended watch. Sekarang ni pulak tgh tayang Iris 2 which is sambungan 3 years after Iris. X tahu lagi sequel dia best or x, tapi i still x sabar nk tgk. 

Nice Guy (2012)
Genre: Melodrama

I've always been a huge fan of revenge drama. Xtahula nape it feels good bile org yg teraniaya tu x lembik n can intelligently think of a way to get back kat org yg aniaya dia dulu. This is what i mean about character evolution. Kang Maru is a bright future doctor yg masuk penjara sbb nak cover untuk girlfriend dia Han Jae Hee. Tapi by the time dia keluar penjara, gf dia dah kawen dh jadi mistress org kaya and leading a different life. Enter in the picture is Seo Eun Gi yg x beradab dan benci mak tiri dia. Maru x start of pun nak take revenge, but as the drama goes on, incident by incident, ke'jahat'an dia mula timbul for the sake of revenge.  in the words of the director, its a story about how an innocent man loses his innocence and what he does to get it back. yang paling bestnye cite ni, everything bergerak dgn pace yg laju, by episode 1 macam2 rahsia dah unfold. oooo, and Song Joong Ki sangaaaat cute n hensem.

A gentleman's Dignity (2012)
Genre: Comedy

Ni cite yg sangat fun, light, cute and bile tgk rasa macam fluffy2 gitu.. love plot cite dia ni is actually secondary to the friendship plot i think. Cite ni pasal  best friends; Do jin, Tae San (partners kat architect firm), Choe Yun (lawyer) ngn Joong Rok (cafe owner) yg dah berkawan nearly 20 years. together they have passed every milestone, jatuh dan bangun sama2. every watak ada role dia tertentu dalam friendship tu, witty, strong, rational, funny. Girls dalam cite ni pun sume best n paling best xde pun sesape nak dengki sesape pun. It's a story about growing up and becoming real men. What i like most about cite ni is that kat awal setiap episode tu ada short story sikit about history and evolution of their friendship. Sweet sgt... 

I agree x sume cite Korea best, ada yg mehhh, malaslaa nak tgk. and also x sume cite melayu x best, there are still some that I enjoyed watching, but the point is I think cite melayu kne banyak lagi improve to capture more audience. Sile laa check out cite2 kat atas tu (site yg aku suke guna is dramacrazy sbb up to date n byk yg ada eng sub). Tell me if you have other drama melayu or Korea that i should check out. 

p/s teringat lagu 'drama' nyanyian Ning Baizura ngn sape lagi ah.. xingat nama.. suka lagu tu. 

Wednesday, February 20, 2013

Run devil run

Macam x percaya tp inilaa obsesi terbaruku.... jeng jeng jeng.. temple run 2...


Kalau dh main xleh stop..so dinasihatkanlaa supaya tidak bermain nk dkt2 waktu solat or bile mak bapak ada bnda nk suruh ke sbb serious xleh letak...cepat je habis bateri fon skrg...

Sbnrnye pelik aku suka main game...x caya tanya laa adik2 aku...sbnrnye aku ni hantu main game yg rilek2, padan2kan warna ke, word game, fruit blobs laaa...bnda yg can take u're time...xyah nk kejar2, lompat2 bagai..

Tapi seyes game ni best...menambah kebestannya juga is that rupanya teror gak ak main...skrg dh level 6 pdhl baru start minggu lps...tapi ssh nk pass level ni sbb mission dia ssh..suh kumpul 1mill point..nk dptkn half pun termengah...

Paling over siap mimpi2 lagi lari2 kumpul coin...tulah padahnye main b4 tido...tapi rasanya cuma teror klu main character scarlet fox je...yg lain mesti mati cepat...
powerup kat tepi tu utk apa ek? rasa mcm sm je sume power dia
Hehe..yg x bestnye tapi is kna bebel ngn abah...bli tepon mahal2 buat main game je buat apa....hmmm..nk buat apa lagi..main game laa syokk screen besar...

Btw kalau ada sesapa tau apa maksud power yy kt tepi tu bitaulaa..x paham bile dia suh pilih power n pastu after certain points tetiba dia light up jadi hijau..maksud power2 tu apa? I ni main kutip duit je...power2 ni z gheti...

P/s u better run run run....terigt snsd
Pp/s blogging from my note 2...ada app blog rupanya...